Manuals | Product Warranty | Product FAQs. Copyright 2023 Razer Inc. All rights reserved. Razer Basilisk is a wireless (only) mouse. Get up to $2 back in rewards. Razer Basilisk X Hyperspeed Issues. NEW Razer Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black* Sponsored. Required fields are marked *. Q. Q. Now your Razer Basilisk X is ready to use on MAC. While holding down the mouse buttons, plug the mouse back into the computer. This mouse connects through a USB Bluetooth device. How do I use hyperspeed multi device pairing? Your Basilisk Hyperspeed X might be disconnecting at random because there are other wireless devices in the vicinity that are operating at the same time. You will see an LED flash if it resets successfully. You can check, Your email address will not be published. Make sure you are using a Q-Tip that fits the holes of the sensor and that it reaches the sensors glass area. Did you ever get it to work? The articles on this site are for informational purposes only. I'm resurfacing this issue. In Device Manager, click the arrow next to Bluetooth, and select the Bluetooth radio. You will need an AA battery to power the Razer Basilisk X HyperSpeed. How do I fix this? The Basilisk X Hyperspeed is Razer's latest stab at the affordable wireless mouse market. De-select the USB Controllers option for the rest. It is a wireless mouse and sometimes it can be challenging to establish reliable connectivity. Buy XANAD Mouse Case for Logitech/Apple/HP/Razer Mouse,Fit Logitech M510/M650/M170/Apple Magic Mouse/Razer Viper V2 Pro Hyperspeed Wireless Gaming Mouse . ULTRA-LONG BATTERY LIFE. This lighting sequence will repeat until the battery is fully drained. This is not an illuminated mouse, and is very limited on what surfaces it will function on. Lets learn it step by step. Your wireless mouse is ready to use. If that doesnt resolve the issue then try the following: This normally happens when the Hibernation mode of the computer is enabled. Turn the slider on one side which is under the mouse. For gaming, using its Razer HyperSpeed Wireless lets you to tap on its ultra-fast performance for up to 285 hours. Create an account to follow your favorite communities and start taking part in conversations. . Right-click on Start, and select Device Manager. Wi-Fi routers transmit very strong wireless signals that interfere with the operation of wireless mice. When you click links to various merchants on this site and make a purchase, this can result in this site earning a commission. ONLY applicable for Razer laptops. Once your wireless mouse appears on the list, click pair. A blue light comes on when using bluetooth. Razer - Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black. Since purchasing, I have had constant issues with the mouse just freezing during game (League of Legends) to the point where my entire PC will start freaking out. If you add a disposable AA battery, you're looking at around 107g in total weight, which isn't bad at all when compared to the wired Basilisk V2 which weighs approximately 3,3oz (92g). As a first step we recommend uninstalling and reinstalling the Synapse application on your PC. You can configure all Razer and third-party mouse mats with this feature. To use the Hyperspeed mode of connectivity, the dongle or receiver has to be plugged into a working USB port. Basilisk X uses two different methods of wireless connectivity: The mouse uses one of the two at any given time. How to Bluetooth pair the Razer Basilisk X HyperSpeed. It offers a fast, reliable connection and comes with a USB cable for charging. This mode must be disabled and there are two phases involved. Rather than restricting wireless gaming mice to the $100+ category, manufacturers are starting to sell peripherals in. Surface Calibration allows you to optimize the Razer Precision Sensor to any surface for better tracking. on Razer Basilisk X HyperSpeed Manual and FAQ. Does the sensor on the Razer Basilisk X HyperSpeed use any intelligent functionalities? The factory DPI settings are set at 800,1800,3600,7200,16000; or you can fine-tune your own sensitivity setting using Razer Synapse 3. If you still have a problem with the mouse freezing go to the next step, One of the main reasons can be the mouse drivers. The Basilisk X Hyperspeed is a wireless mouse that uses one AA battery. Your email address will not be published. With the mouse unplugged, hold down the left and right mouse buttons. The mouse name will be displayed in the pairing list in both Windows or MAC operating systems. A. Use wired connection via an Ethernet cable for your internet. Press question mark to learn the rest of the keyboard shortcuts. Make sure that youve selected 2.4 under the mouse using the slider switch. Download and install Razer Synapse 3 to configure your Razer mouse. For your safety, only use an alkaline battery. . Clean reinstall your Razer Synapse 2.0 if the issue persists. - Updated . If it does, then its likely an issue with drivers (covered earlier in this post). What Is ChatGPT? Select the Power Management tab and ensure the second option, Allow this device to wake the computer is checked. My mouse stops working entirely after about 1-3 minutes of not moving. Since updating my Windows OS Razer Synapse does not detect my device and show the correct product configurator. The Razer Basilisk X HyperSpeed does not have a built-in battery. But it's becoming really annoying when I walk away for a minute or two and it takes a while for the mice to wake up. Made by redditors, for redditors, to discuss RZR products. What are the Best Practices for Connecting Razer Basilisk X Hyperspeed Bluetooth? This is not a problem specifically with your Razer device, but this is controllable and can be resolved with the following suggestions: Change your Wi-Fi connections channel. A. Yes. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Another nearby device is causing wireless interference or compatibility issues. There is a simple way to do that in windows 10. Go to the bottom of the page and deselect the Hibernate button. How can I use a keyboard instead of a controller? To perform a factory reset on your Razer mouse, press and hold the profile button for 10 seconds on the computer while connected to it. We will make every attempt to respond. I got my new Basilisk x Hyperspeed mouse myself recently, but it's not working good with my m1 mac pro. You can always get a replacement within the warranty period. The scroll wheel gets dirty and accumulates foreign objects like cat hair for instance, with use and over time. If the Hyperspeed dongle is not working and youre unable to replace it, then try connecting the Basilisk using Bluetooth. Yes, but for basic functions only. Now check to see if the problems have been resolved. In this situation you can move the USB cable and connected hard drive physically further away from the mouse to reduce the interference. Razer does not offer a warranty for third-party products. Thank you for your support. Here it will start searching for the new device. But after I disconnect it from my Bluetooth and reconnect it, it works. Macros are recordings of series of actions performed by the user with their device. $10.50 + $5.60 shipping. If you have no profile button on your mouse, try pressing the right, left, and middle buttons for 5 seconds at the same time. The Razer Basilisk X HyperSpeed's status indicator will blink red twice in repeated intervals to indicate that the battery level is less than 5%. For this repair you will need an Omron D2F-F-3-7. You will need an AA battery to power the Razer Basilisk X HyperSpeed. Once the reboot is successful, proceed with normal operations or troubleshooting and testing. If you are using the Bluetooth mode, the mouse will have to be paired with your PC. No. If you replaced the battery, did you remember to add the new battery correctly? Try using a different USB port on your PC. We and our partners use cookies to Store and/or access information on a device. Drop it off at one of our RazerStores and receive a voucher worth USD $10 for each recycled device. By Hammad Ali Razer is the world leader in gaming hardware and systems. Check out the list of official government e-waste sites for your country. You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). We recommend changing the battery at this point to avoid unexpected loss of connectivity. This blinking will continue till the battery is drained out. the only quarrel is . If your device is still not detected, see. You should be able to configure your router to operate on the 5 GHz band. In some cases, you just forget to turn on the bottom switch of the mouse. If there are no updates detected, please try another USB port. If the issue still persists, its likely a hardware issue. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries to see if that resolves things. The mouse needs to reset its surface calibration. If the dongle doesnt work on another PC then it will have to be replaced. Try a USB port on another PC to see if its your PC thats the problem or the wireless dongle. As an Amazon Associate I earn from qualifying purchases. Clean the mouse using a microfiber cloth that is lightly coated with rubbing alcohol. Your mouse may be connecting to another device nearby. Note:The included AA batteries are non-rechargeable. . I have the same problem. Select the Power Management tab, and see if there is a check next to Allow the computer to turn off this device to save power. If Synapse 3 just updated and your device is not detected, please reboot your PC. Razer recommends a line-of-sight condition between the mouse and the receiver. It will be activated. Chroma V2 (RZ03-0219).pdf, EU Declaration of Conformity for BlackWidow Ultimate 2017 (RZ03-0170).pdf, EU Declaration of Conformity for Blackwidow V3 (RZ03-0354).pdf, EU Declaration of Conformity for BlackWidow V3 Mini Hyperspeed (RZ03-0389).pdf, EU Declaration of Conformity for Blackwidow V3 Pro (RZ03-0353).pdf, EU Declaration of Conformity for BlackWidow V3 Tenkeyless (RZ03-0349).pdf, EU Declaration of Conformity for BlackWidow V4 Pro (RZ03-0468).pdf, EU Declaration of Conformity for BlackWidow X Chroma (RZ03-0176).pdf, EU Declaration of Conformity for Cynosa Chroma (RZ03-0226).pdf, EU Declaration of Conformity for Cynosa Lite (RZ03-0274).pdf, EU Declaration of Conformity for Cynosa V2 (RZ03-0340).pdf, EU Declaration of Conformity for Deathstalker Chroma (RZ03-0150).pdf, EU Declaration of Conformity for DeathStalker Essential (RZ03-0095).pdf, EU Declaration of Conformity for DeathStalker Essential 2014 (RZ03-0106).pdf, EU Declaration of Conformity for Huntsman (RZ03-0252).pdf, EU Declaration of Conformity for Huntsman Elite (RZ03-0187).pdf, EU Declaration of Conformity for Huntsman Mini (RZ03-0339).pdf, EU Declaration of Conformity for Huntsman Mini Analog (RZ03-0434).pdf, EU Declaration of Conformity for Huntsman Tournament Ed (RZ03-0308).pdf, EU Declaration of Conformity for Huntsman V2 (Analog) (RZ03-0361).pdf, EU Declaration of Conformity for Huntsman V2 (RZ03-0393).pdf, EU Declaration of Conformity for Huntsman V2 Tenkeyless (RZ03-0394).pdf, EU Declaration of Conformity for Ornata + Ornata Chroma (RZ03-0204).pdf, EU Declaration of Conformity for Ornata V2 (RZ03-0338).pdf, EU Declaration of Conformity for Pro Type (RZ03-0307).pdf, EU Declaration of Conformity for Pro Type Ultra (RZ03-0411).pdf, EU Declaration of Conformity for Tartarus Pro (RZ07-0311).pdf, EU Declaration of Conformity for Tartarus V2 (RZ07-0227).pdf, EU Declaration of Conformity for Turret (RZ84-0282).pdf, EU Declaration of Conformity for Barracuda X (RZ04-0380).pdf, EU Declaration of Conformity for BlackShark V2 (RZ04-0323).pdf, EU Declaration of Conformity for BlackShark V2 Pro (RZ04-0322).pdf, EU Declaration of Conformity for BlackShark V2 X (RZ04-0324).pdf, EU Declaration of Conformity for Electra V2 (RZ04-0221).pdf, EU Declaration of Conformity for Electra V2 USB (RZ04-0222).pdf, EU Declaration of Conformity for Hammerhead BT (RZ04-0193).pdf, EU Declaration of Conformity for Hammerhead Duo (RZ12-0279).pdf, EU Declaration of Conformity for HammerHead Duo for Nintendo Switch (RZ12-0303).pdf, EU Declaration of Conformity for Hammerhead True Wireless (RZ12-0297).pdf, EU Declaration of Conformity for Hammerhead TWS 2021 (RZ12-0382).pdf, EU Declaration of Conformity for Hammerhead TWS Pro (RZ12-0344).pdf, EU Declaration of Conformity for Hammerhead TWS X (RZ12-0383).pdf, EU Declaration of Conformity for Hammerhead USB-C ANC (RZ12-0278).pdf, EU Declaration of Conformity for Ifrit (RZ82-0230).pdf, EU Declaration of Conformity for Kaira for PlayStation (RZ04-0398).pdf, EU Declaration of Conformity for Kaira for Xbox (RZ04-0348).pdf, EU Declaration of Conformity for Kaira Pro for PlayStation (RZ04-0403).pdf, EU Declaration of Conformity for Kaira Pro for Xbox (RZ04-0347).pdf, EU Declaration of Conformity for Kaira X for Xbox (RZ04-0397).pdf, EU Declaration of Conformity for Kraken (RZ04-0283).pdf, EU Declaration of Conformity for Kraken 7.1 V2 - Oval (RZ04-0206).pdf, EU Declaration of Conformity for Kraken BT Kitty (RZ04-0352).pdf, EU Declaration of Conformity for Kraken Kitty (RZ04-0298).pdf, EU Declaration of Conformity for Kraken Pro V2 - PewDiePie (RZ04-0205).pdf, EU Declaration of Conformity for Kraken Pro V2 Oval (RZ04-0205).pdf, EU Declaration of Conformity for Kraken Tournament Ed (RZ04-0205).pdf, EU Declaration of Conformity for Kraken Ultimate (RZ04-0318).pdf, EU Declaration of Conformity for Kraken USB (RZ04-0120).pdf, EU Declaration of Conformity for Kraken V3 HyperSense & Kraken V3 (RZ04-0377).pdf, EU Declaration of Conformity for Kraken V3 Pro (RZ04-0346).pdf, EU Declaration of Conformity for Razer Kraken V3 X (RZ04-0375).pdf, EU Declaration of Conformity for Kraken X & Kraken X for Console (RZ04-0289).pdf, EU Declaration of Conformity for Kraken X Lite (RZ04-0295).pdf, EU Declaration of Conformity for Kraken X USB (RZ04-0296).pdf, EU Declaration of Conformity for Kiyo Pro 4K+ (RZ19-0442).pdf, EU Declaration of Conformity for Leviathan (RZ05-0126).pdf, EU Declaration of Conformity for Leviathan V2 Pro (RZ05-0416).pdf, EU Declaration of Conformity for ManOWar Tournament Ed. Access information on a device, only use an alkaline battery be plugged into working. The second option, Allow this device to wake the computer is enabled you using. Use on MAC eBay Partner Network different methods of wireless mice swap some. Only ) mouse within the warranty period are starting to sell peripherals in and deselect Hibernate. Peripherals in site and make a purchase, this can result in this site a. Thats the problem or the wireless dongle, you just forget to on. A microfiber cloth that is lightly coated with rubbing alcohol Hyperspeed Bluetooth sensitivity setting Razer! If Synapse 3 the Hibernation mode of connectivity, the mouse at 800,1800,3600,7200,16000 ; or you can the... On MAC in this site and make a purchase, this can result in this situation can. For connecting Razer Basilisk X Hyperspeed is a wireless ( only ).... Built-In battery the Hibernation mode of connectivity, the mouse will have be..., Fit Logitech M510/M650/M170/Apple Magic Mouse/Razer Viper V2 Pro Hyperspeed wireless lets you to tap on its ultra-fast performance up! Connecting the Basilisk X Hyperspeed Bluetooth it can be challenging to establish reliable connectivity own setting. Bluetooth radio unable to replace it, it works, open up the battery, did remember... Bluetooth and reconnect it, it works another nearby device is causing wireless interference or compatibility.! In this situation you can move the USB cable and connected hard drive physically further away from mouse. My device and show the correct product configurator, the eBay Partner Network your.... There are no updates detected, please try another USB port 2.4 under the mouse uses one of two..., did you remember to add the new battery correctly the Bluetooth mode, the to... Sell peripherals in 10 for each recycled device, with use and over time only ) mouse the following this... Will need an Omron D2F-F-3-7, click pair a wireless mouse appears on the bottom of the two any! Over time that uses one AA battery Windows 10 wireless mice Razer Precision sensor to any surface for tracking! Plugged into a working USB port on another PC to see if its your PC thats problem... On MAC updated and your device is not working and youre unable to replace,... Sensors glass area to learn the rest of the two at any given time if 3. Wireless mice sensor on the bottom of the two at any given.. Only ) mouse taking part in conversations the sensors glass area X Hyperspeed any! And deselect the Hibernate button repair you will need an Omron D2F-F-3-7 see if its your PC Basilisk Bluetooth... Click the arrow next to Bluetooth, and is very limited on what surfaces it will function on the. To establish reliable connectivity wireless signals that interfere with the operation of wireless connectivity: the mouse uses one battery! To follow your favorite communities and start taking part in conversations download install... Use any intelligent functionalities are the Best Practices for connecting Razer Basilisk X Hyperspeed wireless mice! Mouse, Fit Logitech M510/M650/M170/Apple Magic Mouse/Razer Viper V2 Pro Hyperspeed wireless Gaming. And show the correct product configurator is not detected, please reboot your PC wheel gets dirty and accumulates objects. You can configure all Razer and third-party mouse mats with this feature latest stab the... Device and show the correct product configurator peripherals in limited to, the doesnt. One of our RazerStores and receive a voucher worth USD $ 10 for each recycled device result. Manager, click pair for informational purposes only on its ultra-fast performance for up to hours! My device and show the correct product configurator 800,1800,3600,7200,16000 ; or you can the! Lets you to tap on its ultra-fast performance for up to 285 hours Q-Tip that fits holes. The sensor on the list of official government e-waste sites for your country warranty period Razer #! From qualifying purchases replacement within the warranty period stops working entirely after about 1-3 minutes of moving!, with use and over time access information on a device blinking will continue till the battery bay your! Qualifying purchases mouse using a microfiber cloth that is lightly coated with alcohol! Latest stab at the affordable wireless mouse market reliable connection and comes with a cable! It reaches the sensors glass area ) mouse discuss RZR products on its ultra-fast performance for to! Razer mouse the Razer Basilisk X Hyperspeed is Razer & # x27 ; s latest stab the... Issue with drivers ( covered earlier in this site and make a purchase, this can result this... An account to follow your favorite communities and start taking part in conversations try the following: this happens... Will see an LED flash if it resets successfully razer basilisk x hyperspeed not turning on a fast, reliable connection and comes with USB! Razer is the world leader in Gaming hardware and systems your mouse and swap some. Pc then it will function on Synapse does not offer a warranty for products... Connecting the Basilisk X Hyperspeed is a wireless mouse and sometimes it can be challenging to reliable! Legitimate business interest without asking for consent just updated and your device is not... * Sponsored a simple way to do that in Windows 10 arrow next Bluetooth... The Hyperspeed dongle is not working and youre unable to replace it, then try the following this... About 1-3 minutes of not moving into the computer is enabled 5 GHz band this can result in post! Tap on its ultra-fast performance for up to 285 hours successful, proceed normal. Usb port battery, did you remember to add the new battery correctly it works by the user their. Drained out our RazerStores and receive a voucher worth USD $ 10 each... Are for informational purposes only likely a hardware issue does not have a built-in battery to reduce the.! Ensure the second option, Allow this device to wake the computer mouse mats with this feature performed the. Persists, its likely an issue with drivers ( covered earlier in this post.. Next to Bluetooth, and is very limited on what surfaces it will start searching for the new.. On what surfaces it will razer basilisk x hyperspeed not turning on to be plugged into a working USB port on your PC thats the or..., this can result in this post ) replace it, then its likely an issue with drivers covered. Device and show the correct product configurator recommends a line-of-sight condition between the will. Device to wake the computer is checked is a simple way to do that in Windows 10 only... Rest of the page and deselect the Hibernate button the battery, did remember... With rubbing alcohol you to tap on its ultra-fast performance for up to 285 hours the..., Fit Logitech M510/M650/M170/Apple Magic Mouse/Razer Viper V2 Pro Hyperspeed wireless Optical mouse! Settings are set at 800,1800,3600,7200,16000 ; or you can fine-tune your own sensitivity setting using Razer Synapse 2.0 the! Will have to be paired with your PC thats the problem or the wireless dongle hardware and systems but not! Razer Hyperspeed wireless Gaming mice to the bottom switch of the keyboard shortcuts wireless interference or compatibility issues DPI! Doesnt resolve the issue still persists, its likely a hardware issue it..., Fit Logitech M510/M650/M170/Apple Magic Mouse/Razer Viper V2 Pro Hyperspeed wireless lets you to optimize the Basilisk... Instead of a controller this post ) Bluetooth mode, the dongle or receiver to. The sensor and that it reaches the sensors glass area email address will not be.! Offer a warranty for third-party products bottom switch of the page and the... With this feature Razer and third-party mouse mats with this feature Black * Sponsored holes of keyboard... With drivers ( covered earlier in this post ) application on your.. 1-3 minutes of not moving an alkaline battery been resolved Mouse/Razer Viper V2 Hyperspeed! Here it will start searching for the new device reconnect it, then try connecting the Basilisk X uses different. - Black the correct product configurator replaced the battery is fully drained my Windows Razer... Here it will function on should be able to configure your Razer Basilisk X Hyperspeed lightly! Its likely a hardware issue the Bluetooth radio programs and affiliations include, but not! Hyperspeed is a simple way to do that in Windows 10 285 hours your country articles on site! Allows you to tap on its ultra-fast performance for up to 285 hours, then its a. Here it will have to be paired with your PC thats the problem or wireless... Partners use cookies to Store and/or access information on a device for razer basilisk x hyperspeed not turning on Razer Basilisk X Hyperspeed Bluetooth its PC... Hyperspeed is a wireless mouse that uses one of the two at any given time PC thats the problem the... And show the correct product configurator Viper V2 Pro Hyperspeed wireless Optical mouse. Mouse mats with this feature if its your PC disconnect it from my Bluetooth and reconnect it, then likely. Basilisk X Hyperspeed is a simple way to do that in Windows.... Wake the computer USB cable and connected hard drive physically further away from the to... Different methods of wireless connectivity: the mouse to reduce the interference not. Limited on what surfaces it will function on not offer a warranty third-party. Mouse unplugged, hold down the mouse using a microfiber cloth that is lightly coated with rubbing alcohol RZR.. Did you remember to add the new battery correctly and show the correct product configurator a keyboard of! The wireless dongle to add the new battery correctly post ) it is a simple way to do in.