We had a local builder (Gran Canaria) quote numerous works to our home on the island. cracks and chips. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. Scratch Resistant. I see why the "25 year" warranty is not given until after you have already paid and install completed. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. Because of the available customization options, the price of Silestone is similar to granite. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. I would like a bonded CSI company. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Silestone's reputation is at stake. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Granite on the other hand can be repaired. Silestone of Atlanta. Feel free to contact. Or give my money back. on it and left overnight. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. I wasn't a fan of suede Silestone until I saw it in a customer's home. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Your email address will not be published. It's made by binding small pieces of quartz together in a hard resin. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. It's matte, people. I've only fabricated this product so far for show rooms and home shows. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. And for Silestone it's "Suede." Suede is the new sensation for your senses. This site uses Akismet to reduce spam. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. I have read lots of mixed reviews regarding the suede finish. My situation has been going on for well over a year. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. Daily use and wear will not scratch Silestone. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Its exclusive treatment offers the highest technological performance. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Advantage: Quartz Countertop. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Quartz is one of the most durable materials found in nature. It gets worse. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. . I continued to complain and finely they sent two representatives to look at it. Whatever choice you make, you can expect to see it and use it every day for a decade or more. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. CLARIFICATION: Mr. Oehmsen did tell me that Mr. Smith had taken care of some jobs. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad This was according to Mr. Oehmsen the second time this CSI defrauded his company. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Not only does this take time and work but its an added expense. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Suede. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. Soapstone is just so soft and anything will scratch or engrave it. Because its man-made, there are many ways a manufacturer can tweak and control its appearance. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. Its likely that youll be able to find a great fit for your kitchen. With Silestone, you can eliminate that annual job. The fabricator said that material was terrible to work with because of the "marks". Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Is that short for Matthew? EASY FIX--find out who the manufacturer was for my Silestone. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. No space is too small or too big. First, apply a filler compound. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. Consumers are mostly dissatisfied. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Silestone is scratch resistant and scorch resistant. I was happy with the pattern. Silestone is the only brand that incorporates antibacterial protection system in its composition. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. Silestone Helix Counter top was installed in February of 2019. We agreed. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Much is said about the type of home Silestone is best for. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. A product from Italy that is making its way in the our market is called lapitec. A bull nose edge is completely finished round. In most cases, regular wiping with water and soap is enough. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. my questions yet. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. I totally disagree after having spent a LOT of money on Silestone tops. Just hope Silestone will learn a valuable lesson. Also the backsplash was not installed propertly since it is warping at the wall. This looks exactly like our issues. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Write me on this website or contact me at Facebook, etc. We called Stone Systems right away and they sent a representative in early April, 2016. Ethics well thats another argument. Heat Resistant. Silestone does not emit radon gas as granite and other stone surfaces do. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. I purchased my countertops last year in march it has been just over a year and my countertop cracked. Click here to get notifications about new complaints of Silestone. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. Where are you located? If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Anyone interested? I had to buy 4 slabs because of my counter space. This behavior has been going on for quite some time. You can purchase slabs from big-box retailers. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. It's rougher and grabs everthing dirt and oil. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. We called them and asked what the warranty actually covered. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. Have you folks here used any sealers on matte/suede Silestone? That durability transfers to Silestone countertops making the material difficult to scratch or chip. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. 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